At SLN Hemmady Electronics, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below:
1. Eligibility for Refunds To be eligible for a refund, the following conditions must be met:
- The item must be returned within 7 days of purchase.
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Proof of purchase (receipt or order confirmation) is required for all returns and refunds.
2. Non-Refundable Items Certain items are non-refundable, including:
- Products marked as “final sale” or “non-returnable.”
- Gift cards.
- Customized or personalized items.
- Items that have been damaged due to improper use, handling, or installation.
3. Refund Process
- Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within [X] business days.
- Partial Refunds: In certain cases, only partial refunds may be granted for items that are not in their original condition or show signs of wear.
4. Late or Missing Refunds If you haven’t received a refund within the specified time frame, please follow these steps:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].
5. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at slnhemmady@gmail.com for further instructions.
6. Return Shipping
- You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., wrong or defective item).
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless otherwise stated.
7. Cancellations Orders can be canceled for a full refund before the item has been shipped. Once the order has been shipped, our standard return and refund policies apply.
8. Contact Us For any questions or concerns about our refund policy, please contact us:
- Email: slnhemmady@gmail.com
- Phone: +91 95353 91450